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Warranty and Service
Support Web-page:
Western Digital Web-Site
For WD authorized distributors and resellers,
please see our
Frequently Ask Questions (FAQ) section for internal hard drive warranty
information.
Western Digital Branded retail kits and internal hard
drives (not purchased as part of a retail hard drive kit), come with various
limited warranties. Please refer to the following warranty tables for
specific warranty periods.
| Product |
Product
Designator |
Bulk1
Drive |
Retail Kit |
| Enterprise Drives |
| WD Raptor, WD RE, WD
RE2, WD RE2-GP |
GD, SD, SB, YD, YR,
YS, ADFD, ADFS, ABPS, AYYS, FYPS, ABYS, AYPS |
5 year |
5 year |
| Desktop Drives |
| WD Caviar, WD Caviar
SE, WD Caviar SE16 |
BB, LB, JB, PB, JD,
JS, KS, KD, KS, ABKS, AABS, AAJS, AAKS, AABB, AAJB, AAKB |
3 year |
3 year2 |
| WD VelociRaptor, WD
Raptor X |
GLFS, AHFD |
5 year |
5 year |
| WD Caviar GP
|
EACS, AACS |
3 year |
3 year |
| Value Line Desktop
Drives: |
AB, EB |
EOL |
EOL |
| WD Scorpio |
VE, UE, BEAS, BEVS,
BEVE, BEVT |
3 year |
3 year3 |
| CE Drives: |
| WD AV, WD AV-GP |
AVBS, AVJS, AVBB,
AVJB, EVCS, AVCS, AVVS |
3 year |
3 year |
| External Drives: |
| My Book Studio, My
Book Studio II, My Passport Elite |
WDH1Q, WDH2Q, WDML |
N/A |
5 year |
| My Book Pro, My Book
Pro II, My Book World, My Book World II, My Book Home, My Book
Office |
WDG1T, WDG2TP,
WDG1NC, WDG2NC, WDH1CS, WDH1B |
N/A |
3 year |
| WD Elements, WD
Elements Portable, My Book Essential , My Book Premium, My Book
Premium ES, My Book Premium II, Dual-Option Media Center,
Dual-Option Combo, Dual-Option USB, NetCenter, Lighted Combo,
Extreme Lighted Combo, USB, Combo, FireWire |
WDE1U, WDE1MS,
WDG1U, WDH1U, WDG1C, WDG1SU, WDG2T, WDXUL, WDXF, WDXUB, WDXB,
WDXE, WDXC |
N/A |
2 year |
| WD Passport Pocket
Drive |
WDXMM |
N/A |
2 year |
| WD Passport (all
colours) |
WDXML, WDXMS, WDXMC,
WDXMSA, WDXSMB, WDXSMC, WDXMSE |
N/A |
2 year |
| My Passport
Essential |
WDME |
N/A |
3 year |
1 Any Non-Kitted Hard Drive sold to Authorized
WD Distributors.
2 Effective for products purchased since March 1st, 2007. Drives
purchased previously have 2 year warranty.
3 Effective for products purchased since August 1st, 2007. Drives
purchased previously have 1 year warranty.
Note:
The limited warranty extends only for the period of time set forth in the
Product documentation. The period commences from the date of manufacture
appearing on the Product label of the original Product purchase. To verify the
warranty of your Product, please use our online
Warranty Status Check service. In
the United States, some states do not allow limitations on how long implied
warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of
your limited warranty. A Product manual can be obtained from your authorized
distributor or reseller or the WD web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF
THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE
UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Return Material Authorization (RMA)
No Product may be
returned directly to WD without first contacting WD for a Return Material
Authorization ("RMA") number. If it is determined that the Product may be
defective, you will be given an RMA number and instructions for Product
return. An unauthorized return, i.e. one for which an RMA number has not
been issued, will be returned to you at your expense. Authorized returns are
to be shipped prepaid and insured to the address on the RMA in an
approved shipping
container Your original box and packaging materials should be kept for
storing or shipping your Product. To request an RMA, please click on
Warranty information
Extended Warranty
Customers can purchase
an extended warranty on eligible WD products with less than a 3-year
warranty. The maximum warranty period for these products, including any
warranty extension, cannot be longer than 3 years from the date of purchase.
Extended warranty is currently available for
purchase online
Warranty Limitations
WD's limited warranty
provides that, subject to the following limitations, each Product will be
free from defects in material and workmanship and will conform to WD's
specification for the particular Product.
LIMITATION OF REMEDIES
YOUR EXCLUSIVE
REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR
REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which
remedy or combination of remedies to provide in its sole discretion.
WD shall have a reasonable time after determining that a defective
Product exists to repair or replace a defective Product. WD's
replacement Product under its limited warranty will be manufactured
from new and serviceable used parts. WD's warranty applies to
repaired or replaced Products for the balance of the applicable
period of the original warranty or ninety days from the date of
shipment of a repaired or replaced Product, whichever is longer.
LIMITATION OF DAMAGES
WD'S ENTIRE
LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES
EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE
PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
NO CONSEQUENTIAL OR OTHER DAMAGES
NOTWITHSTANDING
ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE
WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT
LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN
EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR
ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES.
THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST
OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE
INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF
REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN
CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS
ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT
LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY
FROM STATE TO STATE.
Your Use of the Product
WD will have no
liability for any Product returned if WD determines that:
- The product was
stolen from WD.
- The asserted defect:
- is not present,
- cannot reasonably be fixed because of
damage occurring when the Product is in the possession of
someone other than WD, or
- is attributable to misuse, improper
installation, alteration (including removing or obliterating
labels and opening or removing external covers (unless
authorized to do so by Western Digital or an authorized Service
Center)), accident or mishandling while in the possession of
someone other than WD.
- The Product was not sold to you as new.
Additional Limitations on Warranty
Western Digital's
warranty does not cover Products which have been received improperly
packaged, altered, or physically damaged. Products will be inspected
upon receipt. You can view additional examples of the warranty
limitations below by clicking on the available links.
Damage
If an alphabetic
character appears after the Product date code (example: 05 Apr 99 X),
the Product has been re-certified and may not be subject to the terms
of WD's warranty as it applies only to products sold as new
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